The myth of "bank quality of customer service"

After responding to an online questionnaire on "Quality of Customer Service" from my bank, I was asked if I had any further comments. Well, I did, and this was it: (However, I shall not hold my breath in anticipation of a reply.)
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Thankyou for giving me this opportunity to speak up as one of your customers.
The bank asks me: "In your own words, what do you think [the bank] is doing wrong with their direct communications to you?"

In answer: 
Though I consider the bank to be not a bad bank per se, the bank's communications (and this survey) would seem to cynically conceal the bank's objectives to maximise revenue/profits at the expense of their customers.
The emperor has no clothes. Usury is a basic and very old form of parasitism - ethically unscrupulous - and this truth cannot be altered, however much you might try to disguise it or declare and pretend it to be otherwise. The sin of usury was an observation in the Old Testament, so it has certainly been nothing new for humanity for 2,000+ years. Not as old as intestinal worms perhaps, true - they are parasites that have been sucking the blood of their human hosts for tens of thousands, if not hundreds of thousands of years.